At Mountainor, we believe that skincare is not merely a routine—it is an investment in personal confidence, well-being, and long-term transformation. Our formulations are created with precision, backed by research, and tailored to deliver meaningful, visible results when used consistently.

We understand that each individual’s skin responds differently, and real change requires dedication, patience, and the right guidance. To uphold transparency and build complete trust, we have established our Refund Assurance Program, a customer-centered promise designed to provide assurance throughout your entire skincare journey.

This program reflects our confidence in the efficacy of our products and our commitment to supporting you continuously. Should you complete six full months of disciplined usage according to our prescribed guidelines without observing visible improvement, you may apply for a refund as per the comprehensive criteria mentioned below.

Our intention is fairness, authenticity, and responsibility—ensuring the program benefits genuine users who follow the process with commitment.

To ensure an accurate, objective, and ethical evaluation, the following requirements must be fulfilled in entirety. These criteria help us maintain the integrity of the program and uphold fairness for all customers.

Before & After Image Documentation

High-quality visual proof is essential for assessing progress.

Initial Image (Before Starting the Program):

• A clear, unedited, high-resolution photograph of your full face is required.
  
  
• The face must be visible without filters, beauty enhancements, makeup, or alterations.
  
  
• The image should be taken in consistent natural or white lighting, with no shadows or obstructions.
  
  

Final Image (After Completing Six Months):

• At the end of the six-month period, you must submit a similar, high-quality photograph captured in the same angle, lighting, and environment as the initial image.
  
  
• These images enable an accurate comparison of texture, tone, clarity, and overall improvement.
  
  

Any discrepancy in image quality, manipulation, or lighting may invalidate the request.

Strict Program Adherence

Visible transformation requires discipline. Consistent use of the products is essential to achieve intended results.

You must ensure:

• All Mountainor products recommended during your onboarding session are used exactly as directed.
  
  
• No steps of the prescribed routine are skipped.
  
  
• No external skincare treatments, medications, or conflicting products are used during the six-month cycle unless approved by our support team.
  
  
• All lifestyle recommendations (if any) shared during onboarding are followed, as they often contribute to overall outcomes.
  
  

Any gaps, breaks, or inconsistencies in usage disqualify the refund request, as they compromise the effectiveness of the program.

Product Usage Requirements

To maintain fairness and ensure that the program is being used authentically:

• All purchased products must be used regularly and consistently for the entire duration.
  
  
• You must retain all receipts, invoices, or order confirmations, which verify the purchase date and authenticity of the products.
  
  
• Substitution with similar or counterfeit products strictly invalidates eligibility.
  
  

We may request additional proof of purchase or usage patterns during the verification process.

To maintain transparency and deliver a smooth, structured experience, we follow a detailed and methodical review process.

Step 1: Submission of Required Documents

You are required to provide:

• Before image (taken prior to program start)
• After image (taken after completing six months)
• Order details and invoices
• Any additional information requested by our evaluation team

The submission must be complete and accurate to proceed to the next stage.

Step 2: Detailed Assessment by Mountainor Experts

Our internal team will conduct a thorough and holistic evaluation that includes:

Image Comparison:

• Improvement assessment in skin tone, texture, clarity, hydration, and overall appearance.
• Verification of image authenticity, lighting consistency, and angles.

Product Usage Validation:

• Review of purchase timelines
• Validation of continuity and compliance
• Assessment of any external factors that may have impacted results

This process ensures fairness and accuracy in the decision-making.

Step 3: Eligibility Decision

Once the review is complete:

• If you meet all criteria, the refund will be approved.
• If not eligible, we will provide a clear explanation, identifying which criteria were not fulfilled to maintain complete transparency.

Step 4: Refund Completion

Once approved:

• The refund will be processed within 14 working days.
• The amount will be credited directly to the original method of payment.

We are committed to ensuring a smooth and stress-free refund experience for all eligible customers.

• Refund applications must be submitted within 7 days of completing the six-month program.
• Requests made after this period will not be considered, as the delay can affect the validity of the assessment.

This program is a testament to our brand philosophy:
Real products. Real science. Real results.

We want every customer to feel supported, valued, and confident in their skincare journey with Mountainor. Our Refund Assurance Program stands as a symbol of our integrity, quality, and unwavering commitment to your transformation.

If you choose our program, we want your experience to be deeply satisfying—built on trust, guided by expertise, and driven by results.